Shipping, Delivery & Returns
Shipping Costs
🇫🇷 Metropolitan France
Store Pickup
- Free
- Collect your order approximately 30 minutes after purchase, during store opening hours.
Chronopost 2Shop
- €4.90 VAT included
DPD Pickup Point
- €4.90 VAT included
- Free on orders over €100
DPD Home Delivery
- €12.95 VAT included up to €500
- €15.00 VAT included from €500 and above
An additional €5 surcharge may be automatically applied by DPD or Chronopost for remote or difficult-to-access areas. This surcharge is determined directly by the carriers.
Colissimo Pickup Point
- €8.95 from €0 to €100
- €14.95 from €100 to €1,000
- Free from €1,000
🇪🇺 European Union
Countries covered:
Austria, Belgium, Bulgaria, Croatia, Denmark, Finland, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Shipping Rates
Shipping costs are calculated automatically at checkout based on:
- Destination country
- Applicable local VAT rate
- Total cart value
Simply add your products to the cart and enter your delivery address to view available carriers and shipping costs.
🇨🇦 Canada
Colissimo Delivery
- €30 from €0 to €50
- €35 from €50 to €100
- €50 from €100 to €500
- €70 above €500
🇫🇷 French Overseas Territories (DOM-TOM)
Guadeloupe, Martinique, French Guiana and Réunion Island.
Colissimo Delivery
- €16 from €0 to €50
- €20 from €50 to €100
- €35 from €100 to €500
- €60 above €500
🌍 Non-EU Europe
Countries covered:
Iceland, United Kingdom, Switzerland and Ukraine.
Colissimo Delivery
- €18 from €0 to €50
- €20 from €50 to €100
- €22 from €100 to €500
- €30 above €500
🇺🇸 United States
We are currently unable to ship to the United States.
Previous Colissimo Rates
- €35 from €0 to €50
- €40 from €50 to €100
- €50 from €100 to €500
- €70 above €500
🌏 Zone X
Countries covered:
Australia, Japan, Singapore, South Korea, Cambodia, Taiwan and Thailand.
Colissimo Delivery
- €30 from €0 to €50
- €40 from €50 to €100
- €50 from €100 to €500
- €75 above €500
🌴 Zone Y
Countries covered:
Canary Islands, Azores, Madeira, Cyprus and Greece.
Colissimo Delivery
- €10 from €0 to €50
- €15 from €50 to €100
- €30 from €100 to €500
- €50 above €500
🌎 Zone Z
Countries covered:
Argentina, New Zealand, Mexico, Colombia, Brazil, Saudi Arabia and United Arab Emirates.
Colissimo Delivery
- €35 from €0 to €50
- €40 from €50 to €100
- €75 from €100 to €500
- €100 above €500
Shipping Schedule
Orders are shipped every weekday, Monday through Friday, between 2:30 PM and 3:00 PM (CET).
DPD & Chronopost
Orders with validated payment before 12:00 PM (CET) are shipped the same day.
Colissimo
Orders paid before 12:00 PM (CET) are dropped off at the post office the same day.
Orders confirmed after noon are shipped on the next business day.
Important Information
- No shipments are processed during weekends.
- Orders placed after Friday at 12:00 PM will be shipped no earlier than the following Monday.
- No carrier pickups are available on public holidays, December 24th or December 31st.
Tracking & Signature
All shipments include:
- Full tracking
- Signature upon delivery
This ensures complete traceability of your order from dispatch to delivery.
Estimated Delivery Times
Metropolitan France
DPD
- Estimated delivery: 24 to 48 hours
Chronopost 2Shop
- Estimated delivery: 2 to 3 business days
Colissimo
- Estimated delivery: 2 to 4 business days
- Saturday delivery may be available (not guaranteed)
Corsica
Colissimo
- Estimated delivery: 2 to 4 business days
- Saturday delivery may be available (not guaranteed)
Europe
DPD
- Estimated delivery: 2 to 6 business days
Chronopost
- Estimated delivery: 3 to 6 business days
French Overseas Territories
Colissimo
- Estimated delivery: 5 to 7 business days
Customs & Taxes
Products are sold excluding local taxes. Customs duties and import taxes may be charged upon arrival by local authorities.
These fees are not systematic but are relatively common.
International Deliveries
Colissimo
- Estimated delivery: 5 to 10 business days depending on destination.
Customs Notice
Products are sold excluding local taxes. Import duties, customs fees and local taxes may be charged by the destination country.
These charges remain the responsibility of the customer.
United Kingdom Special Requirement
Since Brexit, professional customers must provide a valid EORI number to avoid customs clearance issues and delivery delays.
Delivery Time Disclaimer
None of the shipping methods offered on our website should be considered an express service.
The delivery times shown above are estimates only and do not constitute a guaranteed delivery commitment.
CLIC-N-ROLL is responsible for preparing and dispatching your order. Once the package has been handed over to the carrier, delivery times are entirely under the carrier's responsibility.
No claims can be accepted for delays caused by shipping companies.
Thank you for your understanding.
Oversized Items
For oversized products, we strongly recommend selecting home delivery.
Some pickup points refuse large packages.
Examples include:
- Complete longboards
- Longboard decks
- Skatepark ramps and modules
- Other oversized products
Returns & Exchanges
Wrong size? Wrong color? Unwanted gift?
Please contact us before returning any product so we can advise you on the best solution.
Return Conditions
- Returns accepted within 14 days of delivery.
- Return shipping costs are the customer's responsibility.
- Products must be:
- Brand new
- Unused
- In their original packaging
- Returned with all accessories, manuals and supplied components
Return Address
CLIC-N-ROLL
Parc du Triangle
150 Route de Nîmes
30132 Caissargues
France
Important
Please protect the original product box with stretch film or an additional outer package.
Returns with tape applied directly to the original manufacturer box may be refused.
Refunds, Store Credit & Exchanges
Once the returned item has been inspected and approved, we will process your preferred option:
- Refund
- Store credit
- Size or model exchange
Please include a note inside the return package indicating your preferred choice.
For complete details, please refer to our Terms and Conditions of Sale.